Operations

How we can help

Review the existing business through KPI’s assessing financial performance, visitor numbers, turnover per square foot and shelf footage returns.

Conduct face to face interviews with customers, staff and key influencers to establish perceptions of the business.

Conduct a “first Impressions” exercise to assess how the premises look to a visitor and identify areas that are working against the business.

From the initial research, identify the problem areas – visitor numbers – sales – margins – dead stock – man management - poor service, and propose fully costed recommendations structured to produce quick wins, medium and long term gains.

Work with management and staff to implement the recommendations.

Monitor the changes and review as necessary to ensure the benefits are achieved.

Brewers Quay specialist shopping centreBrewers Quay specialist shopping centre

Brewers Quay specialist shopping centre